Troubleshooting

Practical checks to make before contacting support.

I cannot sign in

If you cannot sign in, check your credentials, password recovery, and role before contacting support.

If a notification does not arrive, still check the Mobile App: the assigned work may already be available.

If you cannot edit an order, check its status, permissions, and presence in the Trip Plan.

If a document does not upload, check the format, size, connection, and permissions.

If a delivery does not complete, check the POD photos, location, and connection before trying again.