Troubleshooting
I cannot upload a document
If a document does not upload, check the format, size, connection, and permissions.
Before you start
Keep the file available and check its format and size before opening the order edit page. You do not need to recreate the order if the upload fails.
How to do it
- Check that it is a PDF, JPG/JPEG, or PNG
- Check the 10 MB limit per file
- Check the maximum of 10 files and 20 MB in total
- Try again from the order edit page
- Check the permissions
What happens next
Once the upload succeeds, check that the document is attached to the correct order. The order remains available even if an attachment is not uploaded.
Good to know
If something does not work
If you still cannot upload the file, tell support the format, size, number of attachments, and displayed message. Do not send passwords or complete codes.
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