Troubleshooting
I cannot sign in
If you cannot sign in, check your credentials, password recovery, and role before contacting support.
Before you start
Make sure you are using the expected portal and the email linked to your account. If you changed your password recently, use the new one.
How to do it
- Check the email and password
- Try Password recovery
- Check the connection
- Check that you are using the correct portal
- Ask a Manager whether the account is active
What happens next
After recovering the password, sign in again and check the company and available menus. If sections are missing, the issue may be your role rather than your credentials.
Good to know
If something does not work
If you still cannot sign in, state the email used, page where it stops, and displayed message. Never send your password or a complete code.
Last reviewed: