Troubleshooting
A delivery does not complete
If a delivery does not complete, check the POD photos, location, and connection before trying again.
Before you start
Check that you still have the correct activity open. Completing a delivery requires valid evidence and, when requested, location access granted to the app.
How to do it
- Check the POD photos
- Add at least one photo
- Allow location access when requested
- Check the connection
- Try again without deleting the draft
- Read the displayed error
What happens next
If completion succeeds, check that the status has been updated in the activity. If it does not succeed, keep the draft and the message before asking for help.
Good to know
If something does not work
If the problem continues, tell support the activity, date, point where it stops, and displayed message. Do not send passwords or complete codes.
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