Troubleshooting
A notification does not arrive
If a notification does not arrive, still check the Mobile App: the assigned work may already be available.
Before you start
Before trying again, note what you were doing and any message shown. Follow the checks in the stated order to avoid unnecessary changes.
How to do it
- Open the Mobile App
- Check the activity list
- Check the phone notification settings
- Check the connection
- Ask whether the Trip Plan is saved and drivers have been informed
What happens next
If the activity is already visible in the Mobile App, the driver can still work even if the notification did not arrive.
Good to know
If something does not work
If the activity does not appear even after opening or refreshing the Mobile App, check the date, assignment, save action, and use of Inform drivers with the dispatcher. If everything is correct, contact support.
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