Troubleshooting
I cannot edit an order
If you cannot edit an order, check its status, permissions, and presence in the Trip Plan.
Before you start
Identify the field you need to edit and check the order status. After it has been taken in charge, some operational edits may be limited.
How to do it
- Check whether the order has been taken in charge
- Read the message on screen
- Check the role
- Check the Trip Plan
- Edit only permitted fields
- Replan if needed
What happens next
If the edit is allowed, check the Trip Plan again only when a detail affecting the assigned activity changes.
Good to know
If something does not work
If it remains blocked, tell support the order, field, status, and displayed message. Do not send passwords or complete codes.
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