Account and security
Data not to send to support
When asking for help, share only the information needed to describe the problem.
Before you start
When you contact support, prepare a clear description of the problem, the section involved and any error message. Do not attach data that is not needed for the check.
What to do
- Do not send passwords
- Do not send complete activation codes
- Do not send tokens or screenshots containing unnecessary data
- Describe the error, date and feature involved
- Share only the data requested by support
What happens next
Support will use only the information strictly needed to understand the problem. If further details are needed, it will ask for them specifically.
Good to know
If something does not work
Before sending a request, remove passwords, complete codes, tokens and unnecessary data from screenshots. If support needs anything else, it will specify which information to share.
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