Orders
Order statuses
Statuses show an order's progress between the Dashboard and Mobile App and help you follow the work.
Before you start
Open the right order and compare the displayed status with what actually happened in the job. A status that has not been updated does not replace this check.
How to do it
- Open the order
- Check its status and date
- Check the assigned activities
- Ask for operational confirmation if needed
- Update it only with the action provided
What happens next
The updated status remains visible in the Dashboard and Mobile App. If planning changes, also check the related activity in the Trip Plan.
Good to know
If something does not work
If the status does not change as expected, check activities, the Mobile App connection, and the plan date. For support, provide the order and displayed message, without credentials.
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