Orders
Common order issues
If an order does not behave as expected, check its data, status, assignment, and Trip Plan.
Before you start
First identify the issue: an order that is not visible, a save error, or a blocked change each require different checks.
How to do it
- Search for the order without filters
- Check its status and date
- Open the Trip Plan
- Check the assignment and activities
- Check permissions
- Read the error message again
What happens next
Once you have identified the cause, continue from the appropriate step: correct the data, update the plan, or check the required role.
Good to know
If something does not work
If the issue remains, tell support what you cannot do, the affected order, and the complete message. Do not attach passwords, codes, or unnecessary data.
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