Orders
Overdue orders
Check open orders with a past date and reschedule only the work that still needs to be carried out.
Before you start
Before moving an order with a past date, check whether collection or delivery has already taken place. The date alone does not describe the actual state of the work.
How to do it
- Open the order list
- Identify the date and status
- Check whether the activity has been completed
- Update the date if permitted
- Reschedule it for the correct day
What happens next
If the work still needs to be done, assign it in the Trip Plan for the new day. If it has already been completed, update it only with the action provided by the workflow.
Good to know
If something does not work
If you cannot update the date, check whether the order is already being handled or has recorded activities. Tell support the order, date, and displayed message, without credentials.
Last reviewed: