Orders
Edit an order
You can correct an order before it is taken in charge; afterwards, some changes may be restricted in both third-party transport and Company logistics flows.
Before you start
Before editing, check the order status and whether it is already in a Trip Plan. Some fields may be restricted after the order is taken in charge.
How to do it
- Search for the order
- Open Edit
- Update the fields you need, including the date, addresses, or company warehouse when the mode is Company logistics
- Save
- Check the Trip Plan if the order is planned
- Inform the driver after a relevant change
What happens next
After saving, open the Trip Plan if the change concerns the date, collection, or delivery. Inform the driver only when the assigned work really changes.
Good to know
If something does not work
If a field cannot be edited, check the order status, role, and assignment in the Trip Plan. When requesting support, state the field and displayed message, without credentials.
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