Documents
Problems uploading documents
If a document does not upload or appear in the order, check the format, size, connection, and permissions.
Before you start
Open the relevant order and keep the file you cannot upload available. Check the format and size before trying again.
How to do it
- Check the file format
- Check the individual file size and total size
- Check the connection
- Try again from Edit order
- Check permissions
- Note the displayed error
What happens next
After a successful upload, the file should appear in the order's documents section.
Good to know
If something does not work
Check the order, file format, file size, connection, and permissions. If the problem continues, contact support and provide the order, document type, and displayed message, without sending unnecessary data.
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