Documents
Document formats and limits
For order documents, you can use PDF, JPG/JPEG, and PNG while respecting the stated upload limits.
Before you start
Prepare the file before opening the order. The document must use a supported format and comply with the size limits stated below.
How to do it
- Prepare a PDF, JPG/JPEG, or PNG file
- Keep each file within 10 MB
- Upload no more than 10 files per request
- Keep the request total within 20 MB
- Try again using a stable connection
What happens next
When the upload succeeds, the document appears in the Order Details.
Good to know
If something does not work
If the file meets the limits but does not upload, try a stable connection and check permissions. If the problem continues, contact support and provide the format, size, and relevant order.
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