Documents
The difference between DDT, CMR, and POD
DDT and CMR are documents linked to the order; the POD is the photographic proof of delivery collected through the Mobile App.
Before you start
Check which document you are handling: DDT and CMR are attached to the order, while the POD is created through the Mobile App when delivery is completed.
How to do it
- Classify a DDT file as DDT
- Classify a CMR file as CMR
- Do not upload the POD as a generic document
- Create the POD from the delivery activity
- View everything in the Order Details
What happens next
In the Order Details, you can view uploaded documents and the POD associated with the delivery without confusing the different types.
Good to know
If something does not work
If you do not know which type to choose, check the document you are handling and read the guide for DDT, CMR, or POD. If you are still unsure, contact support and describe the specific case.
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