Subscription
Managing a subscription
Plan, renewal, and subscription options are visible to users authorised to manage the company account.
Before you start
Sign in to the Dashboard with an account authorised to manage your company subscription. If you cannot see the section or an action, check that you have the required permissions.
What to do
- Sign in with the required role.
- Open Subscription.
- Check the plan and data shown.
- Use only the actions that are available.
- Keep any confirmation.
What happens next
Check that the change or confirmation appears in the Subscription area and keep any communications about the operation.
Good to know
Frequently asked questions
Why can’t I see the Subscription area?
It may not be available to your role. Ask the person who manages the company account to check your access.
Should I create another account to manage the plan?
No. Use the authorised company account and the available actions shown in Subscription.
If something does not work
Reload the page and check your role. If the section or action is still unavailable, contact support with your company name and what you were trying to do, without sending passwords or payment details.
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