Subscription
Cancelling a subscription
You can cancel your subscription from the Subscription area by following the options available in the Dashboard.
Before you start
Sign in to the Dashboard with an account authorised to manage your company subscription. If you cannot see the section or an action, check that you have the required permissions.
What to do
- Open Subscription.
- Check the actions that are available.
- Read the effects shown before confirming.
- Follow the flow displayed on screen.
- Keep the confirmation.
What happens next
Check that the change or confirmation appears in the Subscription area and keep any communications about the operation.
Good to know
Frequently asked questions
I cannot see the cancellation action. What should I do?
Reload the page and check your role. The available actions depend on the authorised account and the options displayed in the Dashboard.
What should I keep after I confirm?
Keep the confirmation and any communications relating to the operation so you can check them later if necessary.
If something does not work
Reload the page and check your role. If the section or action is still unavailable, contact support with your company name and what you were trying to do, without sending passwords or payment details.
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