Mobile App
I cannot see an order in the Mobile App
If an activity does not appear in the Mobile App, check its assignment, date, and whether it was sent from the Trip Plan.
Before you start
Make sure you are using the company's VAT number and your personal code. Keep your connection active and grant the app the required permissions when needed.
How to do it
- Check that you are using your VAT number and personal code
- Check the activity date
- Ask whether you are assigned in the Trip Plan
- Ask whether the plan was saved
- Ask whether “Inform drivers” was used
- Refresh the app and check the connection
What happens next
When the assignment, date, and sending are correct, the activity should appear in the driver's list.
Good to know
If something does not work
Check the connection, VAT number, personal code, and permissions required by the app. If the problem continues, tell the dispatcher or support which activity is concerned and the displayed message, without sharing the complete code.
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