Mobile App
I cannot complete a delivery
If a delivery does not complete, first check the POD, location, and connection.
Before you start
Stay on the relevant delivery activity and do not delete photos already prepared. Check that the app can use location and the connection.
How to do it
- Add at least one POD photo
- Check that you have allowed the required location access
- Check the connection
- Try to complete it again
- Do not remove the draft if you need to try again
- Report the displayed error to the dispatcher
What happens next
If completion succeeds, the delivery status and POD are updated. If it fails again, the draft remains available for another attempt.
Good to know
If something does not work
If the problem continues after another attempt, report the affected activity and displayed message to the dispatcher or support. Do not delete the photo draft if you need to try again.
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